Our products are shipped within 2-3 days using the following carriers: USPS or UPS. Local offices can qualify for free shipping. Please contact us for more details to see if your office qualifies. To return your product, you should contact Direct Dental Logistics. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted. Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.